1. Pre-Order Notice
Handpeak is currently in the pre-order stage. Orders placed during pre-order will ship according to the schedule announced on our website and in our email updates. We will always notify you of your estimated ship date before charging is finalized.
2. Processing Time
For in-stock items, orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order ships.
3. Shipping Rates & Destinations
- United States: Free standard shipping on all orders.
- Canada and other regions: Shipping rates are calculated and shown at checkout when sales open.
4. Estimated Transit Time
- United States: 3–7 business days after dispatch
- Canada: 7–15 business days after dispatch
These are estimates, not guarantees. Carrier delays, weather and customs processing may affect delivery times.
5. Order Tracking
Every order ships with a tracking number, sent to your email as soon as the label is created. Please allow up to 48 hours for tracking to activate.
6. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders lost due to an incorrect or incomplete address provided by the customer. If you notice a mistake, email us immediately at support@shophandpeak.com and we will do our best to correct it before dispatch.
7. Customs & Duties (Non-US Orders)
Orders shipped outside the United States may be subject to import duties, taxes and customs fees, which are the responsibility of the recipient.
8. Questions
Email support@shophandpeak.com — we reply within 1–2 business days.