1. 30-Day Money-Back Guarantee
We want you to love your Handpeak. If you're not satisfied, you may return your product within 30 days of the delivery date for a full refund of the purchase price — no questions asked.
2. Return Conditions
- Product must be returned with all original accessories and packaging.
- Product must be in working condition, without signs of abuse or unauthorized disassembly.
- Proof of purchase (order number) is required.
3. How to Start a Return
Email support@shophandpeak.com with your order number and reason for return. We will reply within 1–2 business days with return instructions and a return authorization. Please do not ship anything back before receiving instructions.
4. Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.
5. Return Shipping Costs
- Defective or incorrect items: we cover the return shipping cost.
- Change of mind: the customer covers the return shipping cost.
6. 1-Year Limited Warranty
Every Handpeak product is covered by a 1-year limited warranty from the date of delivery. The warranty covers defects in materials and workmanship under normal use, including battery, buttons, sensors and charging functions.
7. What the Warranty Does Not Cover
- Normal wear and tear, cosmetic scratches
- Damage from misuse, drops, liquid exposure or unauthorized repair
- Products purchased from unauthorized resellers
8. Warranty Claims
Email support@shophandpeak.com with your order number, a description of the issue, and photos or video if possible. If the claim is approved, we will repair or replace the product at our discretion, free of charge.